Help Center

FAQs & Support

1.How do I apply for loan guarantee?

Log in to Adaptive Performance Based Liquidity and Guarantee Management, go to the "Loan Request" section, and submit your application through your Participating Financial Institution(PFI).

2.What happens if a loan defaults?

If a loan defaults, the guarantee will be activated, and the borrower will be responsible for fulfilling repayment obligations as outlined in the agreement.

3.How do I reset my password?

Select "Forgot Password" on the login page of Adaptive Performance Based Liquidity and Guarantee Management and follow the prompts to reset it securely.

4.How do I contact support?

Reach us via email at info@kifiya.com or by phone at +251 116 671 579. We’re here to assist you!